After go-live, the banking operation stays on Jigzo's desk: compliance, monitoring, support and platform evolution.
A banking offering is not a launch, it is an operation: onboarding, monitoring, regulatory obligations, support and continuous platform improvement. On Jigzo, that operation is the managed service. Here is what it looks like day to day.
The operation, running continuously
Compliance & regulatory management
Jigzo maintains the AML/CTF framework, screening, case management and every obligation to the regulator — continuously, not annually.
Transaction monitoring
Payments across your deployment are monitored in real time, with investigation and escalation run by Jigzo’s compliance operation.
Partner support
A named partner manager, defined response times, and an operations team behind every question your team or your network raises.
Performance reviews
Regular reviews of adoption, volumes and revenue against plan — with practical recommendations for growing the deployment.
Platform updates
New capabilities, rails and currencies arrive as platform updates. No upgrade projects, no versions to manage.
End-user lifecycle
Ongoing due-diligence refreshes and account maintenance for your network, managed by Jigzo.
The Partner Admin Portal keeps you in the loop
- Real-time visibility of activity, volumes and revenue.
- Performance insights that feed your growth decisions.
- User management for your own team’s access.
- Everything observable; the operation carried by Jigzo.
Every customer in your network, visible.
Your revenue, accruing live.
The banking operation, running — staffed by Jigzo.
Frequently asked questions
Who supports end-users day to day?
Account-level servicing is managed by Jigzo, presented consistently with your brand experience. Your team stays focused on the relationship and the commercial side.
How are new capabilities rolled out?
Continuously. When new currencies, rails or features land on the platform, they become available to your deployment — announced ahead of time through your partner manager.
What happens if something goes wrong?
Incidents follow a defined response process with clear communication to affected partners. Operational integrity — including how we handle the bad day — is part of what you are buying.